An account manager is someone who is tasked with managing the relationships with clients, and occasionally vendors, and ensuring that the needs of the client are satisfied within the confines of the agreement that is in place.
After the business development team and/or sales team has secured the deal, the client is then introduced to their assigned account manager. The role of the account manager is to then implement the details of the agreement, then nurture and if possible, grow the relationship with the client moving forward.
An account manager position is not an easy one. It often requires long hours, good communication skills and the desire to make your clients happy. But it can be very rewarding as well as it allows for advancement, the chance to work with a variety of people and a management position and title.
Do you have what it takes to be an account manager? Consider the things managers and business owners look for when hiring account managers for their team.
1. The Ability to Lead: The title account manager has one very important word embedded into it: manager. Someone with a desire to go into account management must have the skills needed to run a team. Even if you will be working without any coworkers beneath you, you will still be managing an account, which often means you will have to delegate tasks to others in your office, outside vendors or even to the clients themselves.
2. Organizational Skills: Two days never look the same for an account manager. One day may be filled with creating information decks for meetings, running or joining in on meetings or delegating tasks to coworkers and ensuring they are on par with the quality you are looking for. Throughout all of this, you also have to make sure your clients are happy and tended to, not to mention putting out any fires that may sporadically come up throughout the day. To handle all of this, and more, account managers must be extremely organized. If you’re looking to become an account manager, have your manager take a look at your color-coded calendar or show them the lists and organization methods you have in place to prove that you can handle the position.
3. Communication: On any given day, it’s likely you will be talking to many different people. Whether you are delegating tasks to your coworkers, briefing your boss on updates from clients, or speaking with clients about their account, you need to have strong communication skills to succeed. In addition, account managers are often tasked with running meetings, which require someone who is able to speak in front of a crowd confidentially and professionally.
4. Results Driven: At the end of the day, the most important part of an account managers job is getting results. It is the salespersons job to get a client on board, but it is your job to keep them there. Sometimes, you have to go above and beyond for a client to ensure their happiness, and having an account manager who is driven for positive results will usually always make that happen.
If you feel that you have what it takes and are interested in becoming an account manager, or a company looking for hard-working, talented account managers, contact The Goodkind Group to learn more about how we can help you. Contact us at 212-378-0700 or visit our website for more information.